Shipping
Terms
For Domestic orders going DHL Ground/2nd Day/Overnight, all orders
placed before 2pm Pacific will ship the same business day. For
Domestic orders going or USPS 1st Class/Priority/Express, all orders
placed before 11am Pacific will ship the same business day. For
International orders going via USPS 1st Class INTL/Priority INTL/EMS
INTL, all orders will ship the following business day. (If your order
is in by 10am Pacific on Friday, it will ship on Friday.)
If we do not have the item(s) in stock, we will
let you know the ETA (Estimated Time of Arrival) by e-mail.
Your Mac Store will arrange for payment with
the carrier for shipping, but such costs are the responsibility
of the Customer.
For any products sold that are damaged, or lost by the carrier in transit to
the Customer when shipped with traceable shipping, the customer must submit a
claim to YourMacStore by email within 5 business days. If a customer selects
shipping by untraceable means (1st Class International/Priority International), YourMacStore is
not responsible for lost or damaged packages. Please check with your local
post office and customs house if you had your item shipped with untraceable shipping.
Untraceable Shipping is at the customer’s own risk. YourMacStore
is not responsible or liable for loss or resulting damage due to a carrier's
negligence. Delivery times are estimates only,
and YourMacStore will not be liable for delays. Orders
that are returned or refused will be charged a 15%
restocking fee.
For International Customers
We
ship via United States Postal service, Global Express Mail Service
(EMS)/DHL express, International Priority mail, First Class International. Global express mail (EMS)/DHL Express
is the only traceable form of International shipping we offer. We
STRONGLY recommend choosing Global Express Mail Service (EMS)/DHL Express.
If you choose anyother method, we are not responsible for lost
or delayed packages.
Returns
Defective products:
If your product is not working, please contact YourMacStore by phone or
e-mail to see if we can help you with technical support. If there is no
need for Tech Support or your product is defective, please see the
Warranty section below.
Returnable Items :
All returns must be authorized by Your Mac Store within 30 days of the
item's arrival date if the item was shipped via traceable means. If it
was shipped via untraceable means (Priority & International 1st
Class Mail) then you have 40 days from date of shipment from the
YourMacStore offices to contact YourMacStore about a return.
All
returns, other than for defective items, are subject to a 15%
restocking fee. These fees are designed to keep our prices down,
allowing us to continue to try and pass savings and good service to our
customers. Some items are not eligible for returns. Please check the
individual product's return policy for more information. We can only
accept returns in the same condition and packaging as they were shipped
-- New Factory Sealed items must still be sealed -- or else you will be
charged a packaging fee. Shipping charges are not refundable.
*In the unlikely event that you find that your order is missing an item or items, contact Your Mac Store Customer Support by e-Mail within
10 business days of the item's arrival date. (If item was sent via
untraceable means, within 20 Business Days of item's shipping date.)
*If a product is defective and you want to return it even though the
manufacturer or YMS can replace it, you will be charged a 15%
restocking fee.
·Prior to shipping your return, please e-mail
us to get a Return Merchandise Authorization (RMA) number. Items must
be returned within 10 days of receiving your RMA. Please mark the RMA
number clearly on the outside of your return package, and ship to:
Vintage Computer Inc.
Your Mac Store Department
Attn: RMA #_______
2909 Oregon Ct. Unit C8
Torrance, CA 90503 ·We STRONGLY
recommend that you send your return fully insured, via a traceable
shipping method, such as UPS, FedEx, DHL or registered/Express mail. We
are not responsible for late, lost, or misdirected packages, nor for
products that are damaged during return shipping. YMS will pay for the shipping of the replacement, and the customer will pay for the return shipping.
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